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If you have a current ADASHI 3.0 maintenance contract, you may call us directly for technical support:

800.734.6956 x228 (USA)
001.734.973.1177 x228 (International)

We are available to help you during our regular business hours:
8:30 am to 5:00 pm Eastern Time, Monday through Friday, except U.S. holidays.

If you prefer, you may also email us at support@ADASHI.org. We will respond to your email as soon as possible, but no later than the next business day.

Technical support is available 24/7 on our support website. 24/7 direct dial support is under development and will be available to all customers with current maintenance contracts in the near future.


Why You Can Rely on ADASHI
ADASHI is from OptiMetrics, Inc., a leading provider of CBRN hazard decision-aid software for military and civilian use. In developing ADASHI, we began with decision-support technology developed by the U.S. Army and added expertise from major fire departments and hazmat teams. ADASHI is certified as "Qualified Anti-Terrorism Technology" by the U.S. Department of Homeland Security. Learn more»

  
 

Other Ways to Address Your ADASHI 3.0 Technical Support Needs

  • Visit our Knowledge Base to see if a problem you have encountered with ADASHI 3.0 is a known issue with a documented solution.
  • Also please check our FAQ to see if your ADASHI 3.0 question is among those we are commonly asked.
  • If your question about ADASHI 3.0 remains unanswered, please use our "Request Support" form to open a trouble ticket.
  • Or, if you already have an ADASHI trouble ticket open, follow the link in the email you received after submitting it to check the status.

First response organizations and agencies can purchase ADASHI under federal and state grant programs. Learn how to apply.

Call or email us today to arrange a free ADASHI web or in-person demonstration:

800.734.6956 x228 (USA)

001.734.973.1177 x228 (International)

sales@ADASHI.org

You can also experience ADASHI at leading industry conferences and trade shows.

"Now our team can make better-informed decisions at the click of a mouse."

Baltimore (MD) City Fire Department

"We love the user interface. ADASHI will save time and increase safety."

Cadillac (MI) Fire Department

"I have many tools available, but always use ADASHI first."

Queen Anne's County (MD) Department of Emergency Services